Privacy notice

Last updated October 12, 2026

Who is responsible for your data

Sushi Koi, located at Avenida Plutarco Elías Calles 1636C, Altamira, 84047, Heroica Nogales, Sonora. If you have any question about your data, write to us at sushikoinogales@gmail.com.

What we ask you for

When you place an order on this website we ask for your name and your phone number, and we keep what you ordered: rolls, platters, add-ons, notes, whether it's pickup or delivery, and how you're paying. For delivery, we also keep your address and, if you like, some landmarks to help us find it.

What we use them for

To prepare and deliver your order.
To contact you about your order (to confirm it, to tell you if something is missing or when it's ready).
To keep the restaurant's record of orders.

We don't use your data for advertising, and we don't sell it or share it with anyone. It is only held by the services that keep the website running (Cloudflare, where the ordering system lives) and by WhatsApp, when you message us, along with YCloud, the official WhatsApp provider our automatic messages go through.

How long we keep them

As long as we need to handle your order and keep the business's records; after that they are deleted.

"Remember my details on this phone"

If you leave that box checked, your name, phone number, payment method and address are saved only in your own browser so you don't have to type them again next time. Nothing is sent anywhere until you place an order. To erase them, uncheck the box.

The link for tracking your order

When you place your order you get a link to see how it's going. Only whoever receives it has it: it shows your order and your first name, but never your phone number or your address. So this website can remind you that you have an order in progress, your phone keeps the order number and its link for 24 hours, with no personal details.

Automatic WhatsApp messages

If you message us on WhatsApp, our system may reply on its own: a welcome with the menu and, if you send us your order message, updates on how it's going (received, confirmed with the bank transfer details, payment received, ready and on the way). For that we keep your WhatsApp number and the time of your last message for 3 days, and which updates we sent you for 30 days. If you'd rather not get them, just tell us in the same chat.

When you order by writing to us on WhatsApp, the system reads your message to put the order together and hand it to the kitchen. In that case we keep the text of that message, and only that one, so that someone at the restaurant can check we understood correctly before making it. It is deleted as soon as someone confirms or cancels it and, if nobody gets to it, it deletes itself after 24 hours. We never keep the rest of the conversation.

Your rights

You can ask us to see, correct or delete your data, or object to our using it, by writing to sushikoinogales@gmail.com with your name and the phone number you used for the order. We'll reply the same way.

Changes to this notice

If it changes, we'll publish it on this same page with its new date.

Sushi Koi · Heroica Nogales, Son.